ON SITE SUPPORT
The IT Technical Support team works to create fast solutions to technical problems so that you can continue with your operations without interruption.
Based on evaluations and experience, it has been observed that many of the support requests originate from simple user errors which could be solved very quickly. Different technical support methods are used for the fastest intervention and solution for problems.
When you encounter a problem, requesting support according to the order below will help you save time in the solution of your problem.
WHEN YOU ENCOUNTER A PROBLEM WITH YOUR SOFTWARE OR THE SERVICE YOU RECEIVE, YOU CAN FIRST FOLLOW THE STEPS BELOW TO REQUEST SUPPORT.
1.) REQUEST REMOTE HELP.(GET REMOTE SUPPORT)
2.) REQUEST ONLINE SUPPORT SERVICE. (SEND E-MAIL)
3.) GET SUPPORT ON THE PHONE (TALK TO AN EXPERT TECHNICIAN IN CHARGE– 8279)
4.) COME TO OUR OFFICE
IN THE EVENT A SOLUTION FOR YOUR PROBLEM IS NOT FOUND WITH THE STEPS ABOVE “ON-SITE SUPPORT SERVICE” WILL BE PROVIDED.
On rare occasions you may encounter a problem which may not be solved through these 4 steps in a fast or effective way. In such cases, you can send us an e-mail through our Online Help-Support System (OTRS), provided you do not have a problem with your Internet connection, or if you cannot reach us by e-mail, you can request “ON-SITE SUPPORT SERVICE” by calling extension 8279.
In the event that the support request you submit is deemed to be solved on-site, technical intervention will be made in your location within the shortest period of time.