OGR SSS

No, new set up does not require new activation. However, if you do not have Internet access, please apply to Help Desk.

Make sure your DNS settings of your laptop computer are adjusted automatically.

You can change Internet registry change for up to three (3) times a year.

You can apply in person to our Help Desk Office regarding information about your EkoID account.

Applications by phone are not accepted.

To change your password CLICK HERE

No. You must apply in person.

No. EkoID and OASIS systems work independent from one another. You can request a new password on the OASIS login page, to be sent to your university e-mail account or, if specified, to your mobile phone.

Firstly contact with IT Helpdesk office. Check if the laptop you are using is suitable for purhasing or not. If its avaliable for buying just transfer the cost of the laptop to the bank accounts given below. Approve the copy of the reciept to Account office and deliver it to helpdesk.

Bank Account Information:
VAKIFBANK TL (Türk Lirası) IBAN : TR 85 0001 5001 5800 7274 6990 70

VAKIFBANK $ (Dolar) IBAN : TR 58 0001 5001 5804 8000 2360 80

The laptop should be in working condition and complete.

-All the additional hardware and equipment (notebook case, battery, charger, network cable) should also be complete and in working condition. The repair cost of any damage found in the product being returned is collected from the student.

-Students returning their laptop computers will give a signed statement, indicating that their return is optional.

You have to qualify for graduation for buying your laptop.

Yu have to about the graduate or you have to study least 3 years uninterrupted at the university.

Please be sure that to give the payment reciept of the laptop to the helpdesk office.

If the laptop computer given to you on receipt is lost or stolen, an official report must be filed by the security units on-scene (police, gendarme or private security) within two days of the incident.

You then need to submit your petition enclosed with a copy of the official report to the Document Registry Office of our university.

Your application will be recorded, and then feedback will be provided to you following an evaluation of the case.

In cases of client errors such as dropping, force, rough handling, slogging, spills, changing of system’s bios passwords and so on, the whole, or parts of the computer, is excluded from the warranty.

Students who change into passive status and have laptop computers on receipt should turn in their computers within two weeks of becoming passive.

Legal action is started for those who do not turn in their laptop computers within the time specified.

The returned laptop computers of passive students are kept as they are for three semesters (1.5 years) by IT Directorate and given back if students re-register.

You can contact the Help Desk and put in a request for hardware repair. If your device is still under warranty and the problem is not caused by client error, the repair is done by the authorized service within the scope of the warranty.

For damages after the warranty period or those excluded by warranty, paid repair services are offered by the authorized service. The repair is done once you approve the fee determined by the authorized service. This process is also followed by the Help Desk Office.

For hardwares model HP 4535s the warranty expires at the end of September 2014.
For hardwares model HP 4545s the warranty expires at the end of September 2015.
For detailed information, you can contact Help Desk Office.

Warranty coverage period is 3 years after the delivery of the computer to you.

Battery warranty period 2 years or 200 full charges.

Yes. Our university is a member of “Autodesk Student Community Programme” You can easily get a account for free use Autocad software.

For more information Click Here

DreamSpark is a Microsoft Program that supports technical education by providing access to Microsoft software for learning, teaching and research purposes

To use this service you have get a account.

click here for a free account.

You can download free Trend Antivirus Application.

To download the software Click Here

Office 365 is a new office service with continuously updated and full featured desktop versions that can be installed from anywhere and activated online. It allows users to install more than one computer and tool, and offers features as web conferencing, One Drive additional online storage area, and integrated cloud based usage.

With Office 365, you will always have access to the latest version of Office applications. Office 365 users always receive the latest Office applications. You will receive a notification informing you about updating your software with the latest version when Office releases the latest version.

Office 365 enables you to have access to e-mail, personal calendar, online document management and organization, instant messaging with mobile and desktop equipment through internet and benefit from all the services completely.

You can easily have Access to, organize, save the Office documents (Word, PowerPoint, Excel, and OneNote) in cloud with Office 365, and work on the same document with your teammates and use instant messaging and conferencing features.

Office365 should not be confused with Office; Office is a productivity software that can be installed on your desktop or laptop computer. It is sold as a package, monthly or annual subscriptions are not available. Office packages generally include applications such as Word, Excel, PowerPoint, One Note, and Outlook. All new Office packages include the latest versions of these applications. These packages can be installed only on one pc and does not work integrated in any cloud based service in Office 365.

What makes Office 365 different from existing Office versions is that it can be activated through internet, can be installed on more than one equipment virtually from anywhere, anytime, and its cloud based integration and it can be installed on your computer as a separate application.

Office 365 can operate with the Office already installed on your computer. Users of Office 2007, Office 2010, and Office 2013 can run documents created with Office 365 without having to do anything extra.

Office 365 is compatible and can work with Office 2007 and its newer versions. It Works best with Office 2010 and 2011 for Mac. Since Office 2007 and Office 2008 for Mac operate on less limited functions, it is not wise to install Office 365 on these systems.

If you are using older versions of Office and wish to use with Office 365, you need to switch to a newer version of Office.

Instead of installing Office 365 on standalone Office installed computers, it is best to install it on a computer without any Office applications or Office licenses, and if you have more than one computer or equipment, you should use it on your tablet, mobile phone in order to avoid any licensing issues.
With your existing Office 365, you can make up to 5 installations the most.

Contact “Student Affairs Directorate” to have a new card issued.

Contact our Help Desk Office and have your card checked.

The default quota of your e-mail is 500 Mb.

You can send a request to staff-help@ieu.edu.tr or academic-help@ieu.edu.tr to have your quota increased. Your request will be evaluated and if considered as appropriate, your quota will be increased.

You can use your e-mail account through any web based browser. If you wish, you can also use it with Thunderbird Mail application after you identify your account.

You can send a request to staff-help@ieu.edu.tr or academic-help@ieu.edu.tr to change your mail address.

You need to get support from Help Desk office by applying in person.

Send your request to IT Directorate through Student and Institutional Activities Directorate. Your request will be evaluated and if considered appropriate, a web space will be created and assigned to you.

You can get print-out services by using the computers located in communal areas in the campus.
For this service you need to follow the steps below:

1 – Top up minimum of 5 TL in your Student ID card from Financial Affairs Directorate teller.
2 – Purchase a credit card for 5 TL from Help Desk Office.
3 – Get your print-out from computers located in communal areas.

A4 B/W 0.25TL
A3 B/W 0.50TL
A2 B/W 1.00TL
A1 B/W 2.00TL
A4 Color 0.50TL
A3 Color 2.00TL
A2 Color 4.00TL
A1 Color 8.00TL

*For specific print-outs other than A4 B/W, you can use the printers located on the second floor of the Faculty of Arts and Design building (D Block).

You need to use your Eko ID information.

You need to get support from Help Desk office by applying in person.

Send your request to IT Directorate through Student and Institutional Activities Directorate. Your request will be evaluated and if considered appropriate, a web space will be created and assigned to you.

Yes. For a programmatically study you have to fill a form to get approval.
CLICK HERE TO GET THE FORM

No. You can only access the Internet in institutions which you are visiting and have Edoroam service.

Yardım Masası ofisimizden bir kopyasını alabilirsiniz.

You will be informed through the contact information indicated in your application number. You can also reach us by phone at 0232 488 8279 and get information about the process.

You can deposit the payment to our university ING Bank account or pay at Financial Affairs Directorate.

ING BANK TL ACCOUNT IBAN INFORMATION
IZMIR BRANCH CODE : 262 TR 36 000 99 00 8 692 356 00 1 0000 1

ING BANK DOLLAR ACCOUNT IBAN INFORMATION
IZMIR BRANCH CODE 262 TR 31 000 99 00 8 692 356 00 2 0000 1

Pursuant to the payment of the required amount, a laptop computer is given to the user by IT Directorate.

Legal action process is started.

You can contact the Help Desk and put in a request for hardware repair. If your device is still under warranty and the problem is not caused by client error, the repair is done by the authorized service within the scope of the warranty.

For damages after the warranty period or those excluded by warranty, paid repair services are offered by the authorized service. The repair is done once you approve the fee determined by the authorized service. This process is also followed by the Help Desk Office.

For hardwares model HP 4535s the warranty expires at the end of September 2014.
For hardwares model HP 4545s the warranty expires at the end of September 2015.
For detailed information, you can contact Help Desk Office.

Make sure your computer’s DNS settings are done automatically.

The CPU fan of your computer might need cleaning. You can contact the Help Desk to send it to technical service.

Support services are not provided for systems other than Linux operating system.

For computers which were previously registered for the Internet, no reactivation is necessary after formatting.

Any malfunction caused by client errors (breakage, liquid contact, damages caused by blow or dropping, forgetting the BIOS password, etc.) are excluded from the coverage of warranty.

If your computer is serviced by authorized service companies, the device is excluded from warranty.

Students are provided with limited stock substitute laptop service for crashed laptops. The same rules and terms of use for the laptops on receipt are also valid for substitute laptops.

Product service procedure is applied. The repair cost determined by the authorized technical service upon control is covered by the user.

Ubuntu (Linux) operating system.

The IT Directorate never demands your Identity number, telephone number, mail address, or mail password. Please disregard that kind of messages and not to give (reset) your password.